1. Who We Are
TrustLine Plumbing ("we", "us", or "our") is a licensed plumbing company serving Toronto and surrounding areas. We are committed to protecting the privacy of our customers and website visitors. This policy explains what information we collect, how we use it, and your rights regarding that information.
Contact: trustlineplumbing12@gmail.com | (416) 710-8049
2. Information We Collect
We collect information you provide directly when you:
- Fill out our contact or booking form (name, phone number, email address, service address, and description of your plumbing issue)
- Call or email us directly
- Leave a review on Google or other platforms
We do not collect payment information through this website. Payments are handled in person or over the phone.
3. How We Use Your Information
We use the information you provide to:
- Respond to your service inquiry or booking request
- Schedule and confirm appointments
- Follow up after a service visit
- Send important service-related communications
We do not use your information for automated marketing campaigns without your consent.
4. Information Sharing
We do not sell, rent, or trade your personal information to any third parties. We may share your information only in the following limited circumstances:
- With technicians or subcontractors who need it to complete your service
- When required by law or a valid legal process
5. Data Retention
We retain your contact information for as long as needed to provide services and comply with our legal obligations. If you would like your information deleted, please contact us and we will remove it from our records within 30 days.
6. Cookies and Website Analytics
Our website may use basic analytics tools to understand how visitors interact with our site (such as which pages are visited and how long visitors stay). This data is aggregated and anonymous — it does not identify you personally. We do not use advertising cookies or tracking pixels.
7. Third-Party Links
Our website contains links to third-party platforms such as Google. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your personal information
To exercise any of these rights, please contact us at trustlineplumbing12@gmail.com.
9. Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please reach out:
- Email: trustlineplumbing12@gmail.com
- Phone: (416) 710-8049